Privacy Policy
At Healthpill, your privacy and the security of your personal information are of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services. By using Healthpill, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect various types of personal information to provide and improve our services, which may include:
- Personal Identification Information: Name, email address, phone number, date of birth, gender, etc.
- Health Information: Medical history, current medications, treatment plans, prescriptions, dietary information, therapy and consultation records.
- Professional Services Data: Information collected from consultations with pharmacists, physiotherapists, nutritionists, and psychotherapists, including notes, recommendations, and treatment progress.
- Transaction Information: Details related to any services or products you purchase, such as pharmacy prescriptions, consultation bookings, and payments.
- Technical Information: IP address, device type, browser type, and activity on the Healthpill platform (e.g., pages visited, time spent, etc.).
2. How We Use Your Information
We use the collected information for various purposes, including:
- Providing Services: To facilitate consultations with healthcare professionals, process prescriptions, and recommend treatments or therapies based on your needs.
- Personalization: To offer tailored advice, services, and content based on your health history and preferences.
- Communication: To contact you with updates, reminders, or any changes related to your consultations or services.
- Improvement of Services: To improve the quality and efficiency of our services, including enhancing user experience and providing relevant healthcare content.
- Legal Compliance: To comply with applicable laws and regulations, including those relating to healthcare data privacy and security.
3. Sharing Your Information
Healthpill is committed to safeguarding your personal information. We may share your information under the following circumstances:
- With Healthcare Providers: We may share relevant health information with licensed professionals (e.g., pharmacists, physiotherapists, nutritionists, psychotherapists) to provide you with the necessary care and consultations.
- With Pharmacies: In the case of prescription fulfillment, we may share your data with partnering pharmacies to dispense medication and offer pharmaceutical services.
- Service Providers: We may share information with trusted third-party service providers who assist us with our operations (e.g., payment processing, data storage, communication services). These providers are required to protect your data in accordance with our policies.
- Legal Requirements: We may disclose your information if required by law or to comply with legal processes, such as responding to subpoenas, court orders, or government requests.
4. Data Security
We take reasonable steps to protect your personal information from unauthorized access, alteration, or destruction. This includes using industry-standard encryption, secure servers, and regular audits of our security practices. However, please be aware that no method of electronic storage or transmission over the internet is completely secure.
5. Your Rights
You have the right to:
- Access: Request access to the personal information we hold about you.
- Correction: Request corrections to any inaccurate or incomplete information.
- Deletion: Request the deletion of your personal information, subject to legal obligations and the need to retain certain information.
- Opt-Out: Choose to opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.
- Data Portability: Request a copy of your data in a machine-readable format.
6. Retention of Data
We will retain your personal data for as long as necessary to provide our services and comply with legal obligations, resolve disputes, and enforce our agreements. Once this period expires, we will securely delete or anonymize your data.
7. Children’s Privacy
Healthpill does not knowingly collect or solicit personal information from individuals under the age of 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.
8. Location Information
We may collect your device’s location data (GPS) to enable certain features of the Healthpill app. This may include:
- Assisting with delivery tracking
- Personalizing your in-app experience based on your location
Location data is collected only with your explicit permission, and you may revoke this permission at any time through your device settings.
We do not share your location data with third parties for marketing purposes. It is used solely to enhance the services we provide you within the Healthpill platform.
9. Changes to This Privacy Policy
Healthpill reserves the right to update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our platform and updating the effective date at the top of this page. We encourage you to review this policy periodically for any changes.